This document is an electronic record in terms of the Information Technology Act, 2000 (as may be amended, modified, re-enacted, consolidated or replaced from time to time) and rules thereunder pertaining to electronic records as applicable and amended from time to time. This document is generated by a computer system and does not require any physical or electronic signature.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 which mandates an intermediary to publish rules and regulations, privacy policy and the terms and conditions for access or usage of the Application. 

Therefore, your use of Inclov and its related services and tools are governed by the "Terms of Use, Privacy Policy and the Refund Policy" as applicable to Inclov including any applicable policies which are incorporated herein by way of reference.

Therefore, your use of Inclov and its related services and tools are governed by the "Terms of Use, Privacy Policy and the Refund Policy" as applicable to Inclov including any applicable policies which are incorporated herein by way of reference.

Therefore, your use of Inclov and its related services and tools are governed by the "Terms of Use, Privacy Policy and the Refund Policy" as applicable to Inclov including any applicable policies which are incorporated herein by way of reference.

DEFINITIONS

In these Terms and Conditions, references to:

“You” or “Member” shall mean the end user or anyone on behalf of end-user installing, signing up, accessing, browsing or otherwise using the Application, its contents or any services offered through this Application or otherwise.

“Application or Application Provider” means a collective reference to the Inclov services provided through the application or through the website at web.inclov.com.

“Inclov” or “We” or “Us” means the Application Provider and any third party whose goods / services are availed by Inclov from time to time for providing, storing, processing, transferring, or promoting any services through the Application.

“Inclov Beats” shall mean in-app virtual credits which may be earned by any existing Member or provided to a new Member, at the sole discretion of Inclov in terms of the Terms of Use and the referral program of Inclov, and shall also mean such credits which may be purchased through online methods by the Member.

“Referrer” means an existing Member of the Application who invites his/her friend to download and sign up with the Application by sharing his/her referral code.

“Referee” means a new Member who downloads and signs-up with the Application for the first time using his/her mobile number, after using the referral code shared by an existing Application Member.

“Referral Reward (s)” means the Inclov Beats which a Referrer/Referee shall be eligible to get, subject to the conditions mentioned herein. A Member is eligible to receive a maximum of 20 (twenty) Inclov Beats per invite.

“Referral Program” shall mean a limited period offer provided by Inclov to its Members to refer the Application to Your friends by sending Your friends the unique referral code given to You.

“Services” shall include but not be limited to the following services:

a) Matchmaking service.

b) Technical Accessibility Consultancy

c) Providing Marketplace

Eligibility

a) Age of Consent : Our Services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on Our platform and We do not knowingly collect personal information from anyone under the age of 18.

b) Legal Capacity : Accessibility is limited only to those who are not prohibited from entering into a contract of service of this kind by laws applicable in their competent jurisdiction.

c) Marital Status : The Application is reserved for usage by only those who are either single or divorced. If Member is not legally divorced, then Services will be available only after a legal divorce.

d) Verification : Inclov (and its third-party authentication agency) is permitted to carry on verification checks of its Members. The verification process is necessary to avail the complete set of Services offered by Incolv.

Registration

If You intend to register with Inclov, then You shall fill an online subscription form (Form), providing certain essential details. We expect that You would complete the Form with fairness and honesty while furnishing your personal information. You would appreciate that efficient and effective match making depends upon You furnishing true, accurate, current and complete information, photo(s), details about disability, life style, partner preferences, etc. You are expected to read the relevant columns before entering in Your details or selecting the option available or uploading your photo(s) or any other document(s). You are requested not to enter details of the profile in fields other than the applicable field (including mentioning IDs of other platforms/websites/applications/irrelevant information) or repeating your details at another field in the Form after filling them once in the relevant fields or providing another person’s photographs. You further undertake that You alone shall be responsible or liable for any information provided to Inclov by You or anyone on your behalf. In order to serve You better, if Inclov requires additional details, You agree to provide the same to Inclov. Inclov shall reproduce the details mentioned in the Form on "AS IS AS AVAILABLE" basis to other Members on the Application and all Inclov Members shall be solely liable for any information given to Us by the Members or by anyone else on their behalf.

Every Form filled by You shall undergo a review process and We reserve the right to seek such additional details as may be required in order to ensure that the details supplied by You meet the minimum criteria as decided by Us from time to time. During such review process, We reserve the right to suspend or delete any profile if We have reasons to believe that the measures taken by You to improve the deficiencies are inadequate.

If at any point of time Inclov comes to know or has reasons to believe that any information provided by You for registration or otherwise is found to be untrue, inaccurate, or incomplete then Inclov shall have full right to suspend or terminate your membership and forfeit the amount paid (if any) by You towards our membership fee and refuse to provide our service to such Member thereafter without any notice.

General Conditions

a) : Inclov reserves the right to refuse Service to anyone for any reason at any time.

b) : Members understand that the content (not including credit card information of any Member), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

c) : Members shall agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Application, use of the Application, or access to the Application or any contact on the website through which the Services are provided, without express written permission by Us.

d) : nclov reserves the right to add, amend or discontinue any of Our Services in future.

Accuracy, Completeness and Timeliness of Information

Inclov is not responsible if information made available on this Application is not accurate, complete or current. The material on this Application is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Application is at Your own risk. This Application may contain certain historical information. Historical information, necessarily, is not current and is provided for Your reference only. We reserve the right to modify the contents of this Application at any time, but we have no obligation to update any information on Our Application. You agree that it is Your responsibility to monitor changes to Our Application.

Inclov Beats, Payments and Cancellation

Free Monthly Beats

Under this feature, the Member can avail 200 free Inclov Beats every month by clicking a button on the Application. The 200 free Inclov Beats will be credited to the Inclov Wallet of the Member. The Member can use the credited Inclov Beats to connect to other existing Members on Inclov and establish connections.

Inclov in its sole discretion, may offer You the opportunity to purchase Inclov Beats for use, within the Application. The purchased Inclov Beats represent a limited usage right. You hereby acknowledge that no title or ownership in or to Inclov Beats is being transferred or assigned hereunder, to You pursuant to the purchase. Any Inclov Beats balance shown in Your account shall not constitute real-world balance money, but instead is a measurement of the extent to which the same may be utilized for availing Services within the Application. Inclov may manage, regulate, control, modify or eliminate Inclov Beats at any time. Inclov shall have no liability towards You or any third party in the event that Inclov exercises any such rights.

The payments once made to purchase Inclov Beats, shall be final and non-refundable for cash or credit except as stipulated under our Refund Policy.

Any and all tax liabilities associated with the purchases within the Application shall be the liability of the Member.

Accuracy of Billing and Account Information

We reserve the right to refuse any order to purchase Inclov Beats that You place with us. We may, in Our sole discretion, limit or cancel quantities purchased per Member. These restrictions may include orders placed by or under the same Member account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, We may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Mode of Payment

You confirm that payment made by net banking / debit card / credit card / mobile wallets would be in accordance with the prevailing guidelines issued by the Reserve Bank of India or the Central Government as the case may be, including guidelines relating to Know-Your-Customer norms / Anti-Money Laundering and Combatting of Financing of Terrorism. Activation of your membership shall be subject to realization of the payment net of taxes and other charges including but not limited to any foreign currency conversion charges based on the prevailing exchange rates, if any. Further, We will not be liable for any charges occurring due to dishonour of payment instructions.

Inclov Referral Program

Subject to the terms and conditions mentioned herein, “Referrer” will be given a unique referral code on the Application. When the Referee uses the referral code shared by the Referrer to sign-up on the Application, then both the Referrer and the Referee shall receive the Referral Reward subject to the approval of Inclov as specified hereinabove.

The Referrer and the Referee can use the Referral Reward(s) to send requests to establish a connection to existing Members on the Application. If an existing Member accepts the connection, the option of instant chat with such Member shall be made available to the Referrer and the Referee, as the case may be. However, if the existing Member does not accept the request within a period of 7 (seven) days, then the unused Referral Reward(s) shall be reverted to such Referrer’s or Referee’s (as the case may be) wallet.

Every time a new Referee joins the Application successfully thereby becoming a new Member, he/she shall get his/her own unique referral code to invite more people as a Referrer.

Subject to the conditions mentioned hereinabove, on successful sign-up:

As soon as a new user account is approved by Inclov, the Referrer and the Referee shall receive the Referral Reward. Approval of a new user account may take up to 24 hours and therefore, the Referral Rewards shall be credited accordingly. Inclov reserves the right, in its sole discretion, to extend the time period for the approval and/or the credit of the Referral Reward into the wallet of the Referrer.

Subject to the approval of Inclov, the “Referrer and the Referee” will be eligible for Referral Reward if:

a) : The email and phone number through which the “Referee” registers on the Application, has not been used to create another account on the Application earlier.

b) : The mobile number which the “Referee” provides for receiving the OTP, has not been used for receiving the OTP for the Application earlier.

c) : The “Referee” must fill the online subscription form mentioning the essential details required to meet the minimum criteria as decided by Inclov from time to time.

The Referral Rewards shall only get credited into the wallet of the Referrer/Referee once the account of the Referee is verified and approved by Inclov. In the event the account of the Referee is found to be fake or is not approved by Inclov for any reason whatsoever, such Referrer or Referee shall not be entitled to any Referral Rewards. Inclov reserves the right to suspend Your membership and/or revoke Referral Rewards if they are earned inappropriately. Inclov reserves the right to verify and adjudge the validity of the sign-ups generated via the referrals.

Usage/redemption of Referral Reward

The Referral Rewards can be used for connecting with existing Members, within the Application only. These Referral Rewards cannot be claimed as cash-back or transferred to a bank account.

The Referral Rewards cannot be used to purchase additional Inclov Beats.

The Referral Reward is non-transferable, non-assignable, and cannot be redeemed or exchanged for cash, credit, or other merchandise.

Misuse/Termination of Membership

Any fraud or abuse associated with the usage of the Application and/or the Services is subject to strict administrative and /or legal action by Us, including but not limited to reversal of Referral Reward and/or termination of membership.

We may terminate Your eligibility for Referral Rewards or terminate Your account, or the accounts of Inclov Members You refer, if You or Your Referees undertake any of the following actions:

a) Open multiple accounts, including but not limited to, accounts with dissimilar email addresses and/or mobile numbers, for the same person to generate additional Referral Rewards.

b) Refer Members using spam, display advertising, sponsored links, unsolicited e-mails, or links on message boards or forums.

c) Use false names, impersonate other people, or otherwise provide false or misleading information to Us.

d) Offer incentives to others to sign-up with Inclov using Your referral code.

e) Violate these terms or any other terms and conditions of Inclov.

f) Become a Member on the Application when You are prohibited by any applicable law or regulations for the time being in force.

The Referral Rewards on the Member’s account on the day the account is deleted, shall be absolutely deleted without any possibility to claim any reimbursement.

Inclov is under no obligation to refund any part of payment made by You, in the event Your membership is terminated by Inclov or You, for any reason.

Modifications in Terms of the Referral Program

We reserve the right in Our sole discretion to add to, remove or change the terms pertaining to the Referral Program at any time, without giving any prior notice to the Members, with respect to the following:

a) Altering the amount of the Referral Rewards.

b) Altering the eligibility criteria for the “Referee” and/or the ”Referrer”.

c) Altering when the Referral Reward is given to the “Referee” and/or the “Referrer”.

d) Altering how you may earn and use the Referral Rewards earned on the Application.

e) Instituting a cap on the maximum number of successful referrals for which the “Referrer” earns the Referral Rewards.

f) Altering the maximum amount of Referral Rewards that one may earn during any specified period or otherwise.

g) Discontinuing the Referral Program entirely.

Miscellaneous

Changes to Terms of Use

Inclov reserves the right, at our sole discretion, to update, change or replace any part of the Terms of Use by posting updates and changes to the Application. A Member’s continued use of or access to Our Application or the service following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

We will notify You when any material changes to Terms of Use take effect so that You have time to review the changes.

If Our Application is acquired or merged with another company, Your information may be transferred to the new owners so that we may continue to sell products to You.

Upon any premature suspension, inconvenience, cessation, withdrawal, termination or closure by the Application, no person shall be entitled to claim loss or damages of any kind whatsoever.

Inclov is under no obligation to continue offering any feature or function through the Services, including any feature or function that enables the use or redemption of Inclov Beats.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law and the unenforceable portion shall be deemed to be severed from the Terms of Service and such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

Inclov is always striving to improve the Service and bring You additional functionality that You will find engaging and useful.

The Terms of Use is effective unless and until terminated by either You or Us. A Member may terminate his/her engagement at any time by notifying Us that You no longer wish to use our Services.

If in our sole judgment You fail, or We suspect that You have failed to comply with any term or provision of the Terms of Use, We also may terminate this agreement at any time without notice and You will be liable for all amounts due up to and including the date of termination, and/or accordingly may deny Your access to Our Services (or any part thereof).

Entire Agreement

The Terms of Use, Privacy Policy, Refund Policy and any other policies or operating rules posted by Us on the Application or in respect to the Service constitutes the entire agreement and understanding between You and Inclov and govern Your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between You and Inclov.

Any ambiguities in the interpretation of the Terms of Use, the Privacy Policy and the Refund Policy shall not be construed against the drafting party.

Indemnity

You hereby agree to indemnify and keep Inclov harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings that may be suffered by Inclov arising out of (i) violation of Terms of Use by You; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on Your part. Inclov shall not be responsible for any loss, injury or any other liability arising due to participation by any person in the Referral Program.

Disclaimer of Warranties, Limitation of Liability

Inclov and the Application attempts to provide matches on a best effort basis, however, every User may not find ideal matches through the Application. Under no circumstances will Inclov or its affiliates be responsible for any loss or damage resulting from your reliance on information or other content posted on the Application or transmitted by any Members. The Application provides the service on an “as is” and “as available” basis and to the extent permitted by applicable law, and grants no warranties of any kind, whether express, implied, statutory or otherwise with respect to the service (including all content contained therein), including, without limitation, any implied warranties of satisfactory quality, merchantability, fitness for a particular purpose or non-infringement.

You hereby agree and understand that in order to use the Application, You may be required to submit personal information about You and the “Referee”, such as name, mobile number, email address and/or access to location. You further agree to receive communications from Us with regard to Your use of the Application. Any information collected from You or the “Referee” for use of the Application shall be subject to the terms of the Privacy Policy. You are not bound in any way to use the Application and any such use is voluntary. Inclov shall not be responsible for further transactions done using Referral Rewards.

INCLOV DOES NO GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Governing Law.

The Terms of Use shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Gurugram. The place of jurisdiction shall be exclusively in Gurugram.

CONCERNS AND QUERIES

If you have any concerns or comments about our Service, please contact Us at support@inclov.com